Frequently Asked Questions

BaZi (八字), also known as the Four Pillars of Destiny, is an ancient Chinese astrological system that analyzes your birth date and time to reveal your elemental composition, life path, career tendencies, relationship patterns, and health predispositions. Our AI-powered reading provides instant, personalized insights.

Yes! Our core BaZi readings — personal, couple, and family — are completely free. We use DeepSeek AI to generate detailed interpretations. Rate limits apply (10 readings per 30 minutes per IP) to ensure fair usage.

After your BaZi reading, our system scans the AI analysis for your dominant and deficient five elements (Wood, Fire, Earth, Metal, Water). We then match you with crystals that help balance these elements. Each crystal is selected based on centuries of Chinese metaphysical tradition.

We ship worldwide with a focus on Southeast Asia (Thailand, Vietnam, Malaysia, Indonesia). Shipping times vary by destination. Please see our Shipping page for detailed information on delivery times and costs.

Yes, we accept returns within 30 days of delivery for unused crystals in their original packaging. Return shipping costs are the responsibility of the buyer unless the item is defective. See our Returns page for full details.

Absolutely. Your birth data and reading results are stored securely and never shared with third parties. We use encryption in transit and at rest. Read our Privacy Policy for complete details on data handling.

We accept PayPal, which supports major credit/debit cards (Visa, MasterCard, American Express) even without a PayPal account. All transactions are secured with industry-standard encryption.

For the most accurate reading, we recommend entering your exact birth hour. However, if you only know an approximate time (e.g., morning or afternoon), the AI can still provide a general reading. The more precise your data, the more accurate the results.